Overview
LegalFlow Tech, a Legal Tech company with a 24-person operations team, faced a critical challenge: Manual intake process for new client matters. Delays in case assignment caused client dissatisfaction.
The Challenge
The core challenge was clear: manual intake process for new client matters. delays in case assignment caused client dissatisfaction.. For a team of 24-person operations team, this meant bottlenecks in their GTM motion and limited visibility into what was actually working. Traditional approaches weren't cutting it.
The Solution
LegalFlow Tech turned to Mir Tech to implement workflow automation + client notifications. The implementation was completed in Jul 2024-Jan 2025, focusing first on quick wins. Rather than attempting a full transformation immediately, they started with their most critical bottleneck and expanded from there. This phased approach ensured adoption and built momentum.
Key feature used:
Workflow automation + client notifications
Results
The results spoke for themselves: 75% reduction in matter setup time, and +28 point CSAT improvement, and 92% on-time matter delivery. Within six months, LegalFlow Tech had completely transformed their Legal Tech approach.
Matter setup time dropped 75%. Clients see their case assigned within hours. Client satisfaction scores improved 28 points."